top of page
LifeStyle_0004_Layer 6.jpg

CONTACT US

orange grad bg for wa.png

GET IN TOUCH

No one knows everything

We welcome any thoughts or comments on our designs, products or service 

Email us at: info@crankandwatt.com

Or fill out the form below

Thank You!

JOIN THE RIDE

LifeStyle_0007_Layer 3.jpg
FAQ
  • How big is the box?
    It's a decent size to stash things in. 30x22x10cm Comparable to a shoe box. This is why we use Click&Drop as it cannot be posted through the letter box!
  • What shipping service do you use?
    £5.50 for Royal Mail Click&Drop Tracked Delivery (Gift Box / T Shirt) ​ £3.00 for Royal Mail First Class (T Shirt) Our standard delivery service is 3-5 days from when your order is placed. We use Royal Mail Click & Drop Tracked Delivery. ​ We cannot guarantee that your order will arrive in this timeframe however, as there can sometimes be issues with any postal delivery service. ​ We do not currently offer international delivery outside of the UK mainland. see below
  • Do you deliver outside of the UK?
    Not yet. One word. Begins with B and ends in it
  • What is your Privacy Policy?
  • Should I be aware of allegens from the nutrition products in the box?
    Short answer is no. Our nutrition partner Rawvelo only includes natural items Here is a link to Rawvelo's info page on its products
  • I want to return the gift box
    We work to ensure our customers are satisfied with their purchases. If you are not 100% satisfied with your purchase, please contact us using the contact form above. Return the goods you are unhappy with within 30 days of receiving the items to be eligible for refund/exchange. Please note, all items being returned for a refund or exchange should be both unwashed and in a re-sellable condition. Please return the items in the original packaging where possible and include the packing list. At present, we can only offer free returns on faulty/damaged items. To make a return: Items must be [unopened/unused/unworn] Items must still be in their original packaging with all tags attached Items must not be damaged or show signs of wear You must have a receipt or other proof of purchase To return a product, send it back to: ​ Crank and Watt c/o Vortex Clothing Company Unit 2-3, Grange Lane Industrial Estate, Barnsley, South Yorkshire, S71 5AS via Royal Mail, along with proof of purchase and your details.
  • The T Shirt doesn't fit. Can I exchange for the right size?
    Whether bought indvidually or as part of a Gift Box, we will exchange it. Please follow the steps below At present, we can only offer free returns on faulty/damaged items. If an item is being returned because the customer ordered the wrong size, they should return the product at their own expense. The replacement will then be sent back at Crank and Watt's expense. To make a return: Items must be [unopened/unused/unworn] Items must still be in their original packaging with all tags attached Items must not be damaged or show signs of wear You must have a receipt or other proof of purchase Please note that we cannot accept returns or exchanges of clearance or sale items. To return a product, send it back to: Crank and Watt c/o Vortex Clothing Company Unit 2-3, Grange Lane Industrial Estate BArnsley South Yorkshire S71 5AS
  • Damaged goods
    If one of the products has been damaged or leaks onto other items within the box we will of course replace the item that is damaged and/or any item affected. Please see our Returns and Refunds policy below for additional information
  • Why aren't there more frequently asked questions?
    Well, we're pretty new, so no doubt we'll be adding to these as and when we receive them😉

Shipping

£5.50 for Royal Mail Click&Drop Tracked Delivery (Gift Box / T Shirt)

This is a fully tracked service from order to delivery

£3.00 for Royal Mail First Class (T Shirt)

Standard delivery service


Our standard delivery service is 3-5 days from when your order is placed. We use Royal Mail Click & Drop Tracked Delivery.

However, we cannot guarantee that your order will arrive in this timeframe, as there can sometimes be issues with any postal delivery service.

We do not currently offer international delivery outside of the UK mainland.

We are happy to resend items but would ask you to pay for the postage costs of returning the parcel. See below

Returns & Refunds

Crank and Watt Return Policy

 

We work to ensure our customers are satisfied with their purchases. If you are not 100% satisfied with your purchase, please contact us using the contact form above. Return the goods you are unhappy with within 30 days of receiving the items to be eligible for refund/exchange. Please note, all items being returned for a refund or exchange should be both unwashed and in a re-sellable condition. Please return the items in the original packaging where possible and include the packing list.


At present, we can only offer free returns on faulty/damaged items. If an item is being returned because the customer ordered the wrong size, they should return the unwanted product(s) at their own expense. For UK customers, the replacement product will then be sent back to the customer at Crank and Watt's expense. 

 

To make a return:

 

  • Items must be [unopened/unused/unworn]

  • Items must still be in their original packaging with all tags attached

  • Items must not be damaged or show signs of wear

  • You must have a receipt or other proof of purchase

 

Please note that we cannot accept returns or exchanges of clearance or sale items. 

 

To return a product, send it back to:

Crank and Watt

c/o Vortex Clothing Company

Unit 2-3, Grange Lane Industrial Estate,

Barnsley,

South Yorkshire,

S71 5AS

 

via Royal Mail, along with proof of purchase and your details. 

 

We will send a confirmation email once we have received your returned item(s). 

 

For customer support or additional questions, you can contact us at here

bottom of page